AskMeSuite

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A Service Management ready to respond to the needs of customers and business users where everything is under control and efficiency is the watchword

askme-desk

Opening of requests through channels from different sources such as Web, Email, App, SMS, fax.

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Management of requests through interactive monitors, which make it possible to maintain a high level of quality.

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Control and processing of the end-to-end process on every single activity and problem solving.

Real Time

It allows the configuration and control of the workflow in real time thanks to interactive dashboards. The service level (SLA) is constantly monitored to improve response times.

Governance

AskMe Desk allows the management and control of all the business processes that go through the organization, making them more efficient. It combines the first level logic (customers, users) with the second one (support centers).

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Omnichannel

In addition to the Web channel, the platform's services can be provided via App, E-mail, SMS, Fax and IVR. Requests are controlled and managed from their opening until the final resolution, regardless of the channel of origin.

Customizable

Highly configurable and scalable, it is used in various contexts: ITService Desk, Logistic & Real Estate, Call Center, Finance & Collection, Survey & Marketing, Partner & Merchant Agreement.

Secure

The logical security of the application follows the RBAC paradigm, whose implementation is delegated to an external module that allows transparent association with any LDAP type repository.

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Economical

The adoption of AskMe Desk allows organizations to improve performance, reduce costs and increase productivity. The return on investment (ROI) is in the short term.

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